PRIVACY POLICY

Effective Date: June 1, 2025


Lilly Women's Health ("Lilly Women's Health," "we," "our," or "us"), operated by Dr. Lilian O. Ebuoma, is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products or services, participate in our programs, subscribe to our communications, or otherwise interact with us.

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Lilly Women's Health is the data controller responsible for the personal information collected through this website.

Data Controller

Lilly Women's Health
Operated by Dr. Lilian O. Ebuoma
Business Address: 17 Kafi Street, Lagos, 100282 Nigeria

Email: [email protected]

2. Information We Collect

We collect information that you voluntarily provide, information collected automatically through your use of our website, and information received from trusted third-party service providers.

Personal Information

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Country of residence
  • Billing address
  • Information submitted through contact forms Information you provide during consultations, coaching sessions, webinars, or questionnaires


Health and Wellness Information

If you voluntarily provide health or wellness information to us through questionnaires, consultations, or other communications, we will use that information only for the purposes for which it was provided and in accordance with this Privacy Policy.

Our educational content and coaching services are not intended to replace professional medical advice, diagnosis, or treatment.

Order Information

When you purchase products or services, we collect information relating to:

  • Purchased products
  • Order history
  • Transaction records
  • Customer support requests


Payment Information

Payments are securely processed through third-party payment providers. We do not store complete credit card numbers on our servers. Payment information is governed by the privacy policies of the payment providers you choose.

Communications

If you contact us, we may retain records of your emails, messages, customer support requests, and other communications.

Survey and Feedback Information

We may collect information you voluntarily provide through surveys, testimonials, questionnaires, and evaluations.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • Clickstream information
  • Date and time of access


3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Operate the website
  • Remember your preferences
  • Improve user experience
  • Analyze website traffic
  • Measure marketing performance
  • Enhance website security


Where required by applicable law, we obtain your consent before placing non-essential cookies on your device.

You may manage your cookie preferences through your browser settings or our cookie consent tool.


4. Analytics

We use analytics tools, including Google Analytics, to understand how visitors use our website and improve our services.

Google Analytics may collect information including:

  • IP address
  • Browser information
  • Device identifiers
  • Website usage data

Where required by law, analytics cookies are used only after obtaining your consent.


5. Legal Bases for Processing (GDPR)

Where the GDPR or similar laws apply, we process your personal information on one or more of the following legal bases:

Consent

We rely on your consent when you:

  • Subscribe to newsletters
  • Join mailing lists
  • Consent to cookies
  • Submit certain health or wellness information voluntarily

You may withdraw your consent at any time.

Performance of a Contract

We process information necessary to:

  • Deliver purchased products or services
  • Process payments
  • Provide customer support
  • Administer coaching programs


Legitimate Interests

We process information where necessary to:

  • Improve our website
  • Prevent fraud
  • Protect website security
  • Respond to customer inquiries
  • Improve our programs and services
  • Maintain business records

We ensure these interests do not override your privacy rights.

Legal Obligations

We may process your information where required by law, including for tax, accounting, regulatory, or legal compliance purposes.


6. How We Use Your Information

We may use your information to:

  • Deliver our services
  • Process purchases
  • Respond to inquiries
  • Provide customer support
  • Personalize your experience
  • Improve our website
  • Analyze website performance
  • Send newsletters and marketing communications
  • Comply with legal obligations
  • Detect fraud or abuse
  • Protect our legal rights


7. Email Marketing

If you subscribe to our communications, we may send:

  • Educational newsletters
  • Wellness resources
  • Promotions
  • Program announcements
  • Event invitations

You may unsubscribe at any time using the link provided in our emails.

We will continue sending transactional emails relating to purchases, appointments, or account administration.


8. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Website hosting providers
  • Cloud storage providers
  • Email marketing platforms
  • Scheduling software
  • Webinar platforms
  • Analytics providers
  • Professional advisers (including accountants and legal counsel)

These providers are authorized to process personal information only as necessary to provide services on our behalf and are required to maintain appropriate safeguards.

We may also disclose information:

  • To comply with legal obligations
  • To enforce our agreements
  • To protect our rights or property
  • To protect the safety of our users or others


9. International Transfers

Because we serve clients worldwide, your personal information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards for international transfers, including contractual protections and other lawful transfer mechanisms.


10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we securely delete or anonymize it where reasonably practicable.


11. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

Despite these safeguards, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.


12. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing based on legitimate interests
  • Withdraw consent
  • Request data portability
  • Request information about how your data is used
  • Lodge a complaint with your local data protection authority

We may request information necessary to verify your identity before responding to your request.

Requests may be submitted by emailing: [email protected]


13. Public Forums and Testimonials

If you voluntarily submit testimonials, comments, participate in webinars, online communities, or social media discussions associated with Lilly Women's Health, the information you choose to share may become publicly visible.

Please avoid sharing sensitive personal or medical information in public spaces.


14. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age (or the age of majority in their jurisdiction).

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate authorization, we will delete that information as soon as reasonably practicable.


15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of every website you visit.


16. Do Not Track

Some web browsers offer a "Do Not Track" feature.

Because there is no universally accepted standard for responding to these signals, our website does not currently respond to Do Not Track requests.


17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page together with an updated Effective Date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.


18. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Lilly Women's Health
Operated by Dr. Lilian O. Ebuoma
Email: [email protected]
Please include "Privacy Policy" in the subject line of your email.